There are two categories of Front Office Operations
Front-House Operations:
1. Interacting with the guests to handle request for an accommodation.
2. Checking accommodation availability and assigning it to the guest.
3. Collecting detail information while guest registration.
4. Creating a guest’s account.
5. Issuing accommodation keys to the guest.
6. Settling guest payment at the time of check-out.
Back-House Operations:
1. Determining the type of guest (fresh/repeat) by checking the database.
2. Ensuring preferences of the guest to give a personal touch to the service.
3. Maintaining guest’s account with the accounting system.
4. Preparing the guest’s bill.
5. Collecting the balance amount of guest bills.
6. Generating reports.
